FAQs

How can I contact Vantage Optimal?

Please message our live chat, where our customer service team will gladly assist you with whatever you need!

Do you ship worldwide?
Yes.

Can I change or cancel my order?
Requests for changes or cancellations must be made within 12 hours of ordering. After that, the order can be returned for a full refund after it’s received.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my order be processed?
Orders are processed and shipped from our warehouse between Monday and Friday, within 1-3 business days of ordering. Shipping follows the next day after processing. Please allow extra time during holidays and sale seasons.

How long will it take to receive my order?
Due to global demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?
If your order does not arrive within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?
Prices on our site are tax-free in US Dollars. Customs fees may apply upon arrival, determined by your local customs office. These charges are the responsibility of the customer. For further details, please contact your local customs office.

How do I return an item?
Please reach out via our live chat for return instructions.

What if I receive defective/incorrect/damaged items?
If you receive incorrect, missing, or defective items, please contact us with your order number, photos of the items, and relevant details. We’ll work to resolve your case as quickly as possible.

When will I receive my refund?
Refunds will be credited to your original payment method within 7-10 business days after the return or cancellation is processed. If you haven’t seen the refund, contact your bank or credit card provider.

Do you offer refunds?
Yes, we offer a 7-day refund policy on all orders.